Refund policy
Return and Refund Policy
zurvina — zurvina.shop Last updated: October 30, 2026
An order from zurvina keeps a road home open at all times. This policy explains the free 30-day returns, the refund timeline, and every rule between them.
The Core of It, First
- 30 calendar days from delivery to return, entirely free;
- Return postage and restocking fees: never seen in this store;
- Refunds arrive in 3-7 business days;
- Sales tax, VAT, and customs duties: inked under our name, not yours.
Thirty Days, Opened at Delivery
The window opens on the delivery date and runs 30 calendar days. Any request inside it sends the item back free of charge.
What Comes Back Easily
- Unused, unworn, and unwashed;
- Original packaging, tags, and all accessories intact;
- An order number or another proof of purchase at hand.
What Remains Final
- Gift cards;
- Goods sold as "Final Sale" or "Clearance";
- Custom-made or personalized pieces;
- Items damaged through misuse after delivery.
The Return, Built in Four Steps
- Step one: the email. Your order number and reason go to .
- Step two: the confirmation. Within 24-48 hours we verify eligibility and reply with prepaid return instructions and a label.
- Step three: the handoff. Pack the item securely and give it to the carrier.
- Step four: the refund underway. It begins at the carrier's first scan — warehouse arrival never holds it up.
Before Anything Is Sent
Ship nothing until our reply lands. Parcels sent unarranged cannot be matched to an order and may forfeit their refund.
Refunds, Taken Piece by Piece
The Common Arrival
Approved refunds return to your original payment method, normally within 3-7 business days; a few banks post a touch slower.
Taxes: Inked Under Us
Sales tax, VAT, and customs duties — on orders, returns, or refunds — never reach zurvina customers. We carry the whole load.
A Credit Still in the Wind?
Seven business days past approval, nothing landed?
- Give your bank or card statement another read;
- Ask your bank whether the credit is pending;
- Email and we will begin the trace.
Endings Other Than a Return
Another Version of the Piece
Need a different size or color? Order fresh and return the original — quickest — or request a direct exchange, arranged free once your return is approved.
When the Delivery Slips
Damaged, faulty, or plainly wrong? Photo plus order number within 7 days of delivery, then your pick: free replacement or full refund. Usually nothing travels back.
Stopping It Before the Road
Cancel any time before the carrier collects for a complete refund. After dispatch, the 30-day return above takes over.
That Completes the Page
— a person, not a script, answers every note.